CMDB DATA BUSINESS ANALYST

Role Overview

We are looking for a CMDB Data Business Analyst to own the accuracy, completeness, and governance of CMDB data, working closely with technical and business stakeholders across the organization.

Key Responsibilities

• Analyze and maintain the accuracy, completeness, and integrity of CMDB data
• Define and enforce CI classes, attributes, and relationship standards aligned to business needs
• Partner with technical and business stakeholders to gather CMDB and asset data requirements
• Run data quality audits and drive remediation of gaps or inconsistencies
• Support reconciliation between Discovery, Service Mapping, and manual data sources
• Prepare reports and dashboards on CMDB health and data quality metrics
• Document CMDB governance processes and data standards

Requirements & Qualifications

• 3+ years of experience working with CMDB and IT asset/service data
• Strong understanding of CMDB data models, CI classes, and relationships
• Experience with ServiceNow or an equivalent ITSM/CMDB platform
• Strong analytical, data validation, and reporting skills
• Excellent stakeholder communication skills